FAQ

Default solution folder, feel free to edit or delete it.

UVI Workstation displays the message "Tag Library is missing"
Tag Library is a UVI item that is necessary for some of UVI Workstation 4's new features. These features do not apply to AcousticSamples instruments...
Tue, 29 Apr, 2025 at 10:37 AM
What payment and shipping methods are available?
We accept all major credit cards as well as Paypal, ApplePay and GooglePay. Your payment information is not stored on our servers and is processed di...
Thu, 1 May, 2025 at 10:16 AM
Can I purchase a library as a gift
Sure, you can make your purchase from your own AcousticSamples account then you will receive by email a serial number that you can offer to someone. ...
Thu, 1 May, 2025 at 10:20 AM
Where can I find a manual for my library?
You can find the manual for each instrument at the top of their respective product page (pdf icon left to the price).
Tue, 15 Apr, 2025 at 3:12 PM
Where can I get an invoice for my purchase?
You can print an invoice for each of your orders from your AcousticSamples account in the Order History section. https://www.acousticsamples.net/order
Tue, 15 Apr, 2025 at 3:12 PM
I have a kontakt version, how can i get the UVI version?
You can upgrade your soundbanks to the UVI format from this page, the upgrade fee is 20€/25$ per soundbank. As we process these upgrade orders manually ...
Tue, 15 Apr, 2025 at 2:44 PM
How Many Activations do I get?
Any AcousticSamples product registered after March 25, 2014 includes a license with 3 activations.  This means you can activate the license on up to 3 l...
Tue, 15 Apr, 2025 at 2:58 PM
Can I Transfer my License to Another User?
We do allow license transfers between users, with certain exceptions stated below. Requests must be made using the Transfer License feature in iLok Lice...
Tue, 15 Apr, 2025 at 3:02 PM
Where to Install AcousticSamples Soundbanks
AcousticSamples soundbanks (.ufs files) can be stored anywhere on your computer, including system disks, internal, or external drives. For more informat...
Tue, 15 Apr, 2025 at 2:49 PM
How to reactivate my library on a new machine
You can perform the steps below in order to activate your product(s) on your new computer:  - Open iLok License Manager on your new computer - Sign in to ...
Thu, 1 May, 2025 at 9:55 AM